Privacy policy

At USA Loom, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how USA Loom collects, uses, stores, and protects your information when you visit our website, place an order, or contact our customer support team.

By using the USA Loom website, you acknowledge the practices described in this policy, subject to applicable privacy and consumer protection laws.

1. Information We Collect

When you visit or shop with USA Loom, we may collect the following types of information:

Personal Information

  • Name

  • Shipping and billing address, where applicable

  • Phone number

  • Email address

  • Order details and purchase history

Transaction Information

USA Loom currently accepts Cash on Delivery (COD) only. We may collect information about your order, payment status, and delivery to process and fulfill your purchase. We do not require credit or debit card details for COD orders.

Technical Information

When you browse our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, pages visited, and interactions with our website. This may occur through cookies and similar technologies.

2. How We Use Your Information

USA Loom may use your personal information to:

  • Process and confirm orders.

  • Arrange shipping and deliver gas grills and other purchased products.

  • Contact you about your order or delivery.

  • Provide customer support and respond to inquiries.

  • Manage returns, refunds, and cancellations.

  • Maintain website security and prevent fraud.

  • Improve our website, products, and shopping experience.

  • Comply with applicable legal obligations.

We use personal information only for legitimate business purposes and as permitted by applicable law.

3. Cash on Delivery Payments

USA Loom offers Cash on Delivery as its only payment method. To fulfill your order, we may share the necessary delivery information with shipping carriers or delivery partners.

We do not ask customers to enter credit or debit card information to complete a Cash on Delivery purchase on our website.

4. Sharing Your Information

USA Loom does not sell your personal information to third parties. We may share relevant information with trusted service providers when necessary to operate our business, including:

  • Shipping and Delivery Partners: To deliver your orders.

  • E-commerce Platform Providers: To host and operate our online store.

  • Customer Support Providers: To respond to your inquiries.

  • Security and Fraud Prevention Services: To help protect our website and customers.

  • Legal or Regulatory Authorities: When disclosure is required by law or necessary to protect our legal rights.

These parties may receive only the information reasonably necessary for their relevant services, subject to applicable legal requirements.

5. Cookies and Similar Technologies

USA Loom may use cookies and similar technologies to help the website function properly, remember preferences, understand website traffic, and improve the customer experience.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

Where required by law, we will request consent before using non-essential cookies or similar technologies.

6. Data Security

USA Loom takes reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic storage or internet transmission is completely secure. Therefore, we cannot guarantee absolute security of information transmitted or stored electronically.

7. Data Retention

USA Loom retains personal information only for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, and comply with applicable legal obligations.

When information is no longer needed, we will take reasonable steps to delete it or securely dispose of it, subject to legal retention requirements.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Object to or restrict certain processing activities.

  • Withdraw consent where processing relies on consent.

  • Request a copy of certain information in a portable format.

  • Opt out of certain marketing communications.

To exercise an applicable privacy right, contact USA Loom using the contact information below. We may need to verify your identity before fulfilling a request.

9. Marketing Communications

USA Loom may send promotional communications where permitted by law and, where required, with your consent.

You may opt out of marketing emails by following the unsubscribe instructions in the message or contacting our support team. Even if you opt out, we may still send essential communications about orders, deliveries, returns, or customer service.

10. Children's Privacy

The USA Loom website is not intended to knowingly collect personal information directly from children where parental consent is required by law.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the situation and take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites or services. USA Loom does not control the privacy practices of these external websites.

We encourage you to review the privacy policies of third-party websites before sharing personal information with them.

12. International Data Transfers

Depending on the service providers used by USA Loom, your information may be processed or stored in countries other than your country of residence.

Where required, appropriate safeguards will be used for international transfers in accordance with applicable privacy laws.

13. Changes to This Privacy Policy

USA Loom may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal obligations.

Any revisions will be published on this page with an updated effective date. We encourage you to review this policy periodically.

14. Contact Information

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact USA Loom using the details below.

Trade Name: USA Loom

Phone Number: +1 816-921-8000

Email: support@usaloomgmail.com

Business Address: 1 Royal Way, Kansas City, MO 64129, United States

At USA Loom, we value your trust and are committed to handling your personal information responsibly. Thank you for choosing USA Loom for your gas grills and outdoor cooking needs.