Refund policy

At USA Loom, customer satisfaction is important to us. We want you to feel confident when shopping for gas grills and outdoor cooking products. This Return and Refund Policy explains our return process, eligibility requirements, and refund processing timelines.

By placing an order with USA Loom, you agree to the terms outlined in this policy.

1. Return Policy

USA Loom offers free returns within 14 business days, subject to the conditions outlined in this policy.

If you are not satisfied with your purchase, please contact our customer support team within 14 business days of receiving your order to request a return.

To help us process your request, please provide your order details and a brief explanation of the reason for the return.

2. Return Eligibility

To qualify for a return with USA Loom, the following conditions generally apply:

  • The return request must be submitted within 14 business days of delivery.

  • The product should be unused and in its original condition, where reasonably possible.

  • Original packaging, accessories, manuals, and included parts should be returned when available.

  • Proof of purchase or valid order information must be provided.

  • Products that are damaged, defective, or incorrect should be reported to our customer support team as soon as possible.

For gas grills, please ensure that the product is handled safely before arranging a return. Do not ship a grill containing fuel or connected to a gas supply.

3. How to Request a Return

To request a return from USA Loom, follow these steps:

  1. Contact us at support@usaloomgmail.com or call +1 816-921-8000.

  2. Provide your order number and the details of the item you wish to return.

  3. Explain the reason for your return and provide photographs if the item is damaged or defective.

  4. Wait for our support team to provide return instructions.

  5. Follow the instructions provided to complete the return process.

Please contact USA Loom before sending any product back so we can help you arrange the return correctly.

4. Free Returns

USA Loom provides free returns within the stated 14-business-day return period, subject to this policy. When your return is approved, our support team will explain the return arrangements.

Customers should not independently arrange a paid return shipment without contacting us first.

5. Refund Policy

Once your returned product has been received and assessed, USA Loom will notify you of the refund decision.

Approved refunds will be processed within 3 days of approval. The time required for the refund to reach you may depend on the applicable processing arrangements.

If your refund request cannot be approved, our team will explain the reason and any available options.

6. Cash on Delivery Refunds

USA Loom currently accepts Cash on Delivery (COD) only.

If you paid for your order using Cash on Delivery and your refund is approved, please contact our support team to arrange an appropriate refund method. We may request the information necessary to process your refund securely.

Refunds are subject to verification and approval under this policy.

7. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact USA Loom as soon as possible.

Please provide your order number, a description of the issue, and photographs where appropriate. Our team will review the issue and help determine the appropriate resolution in accordance with this policy and applicable law.

8. Cancellations

If you wish to cancel an order, contact USA Loom as soon as possible.

We will do our best to accommodate cancellation requests before an order has been dispatched. Once an order has shipped, cancellation may no longer be possible, and you may need to follow the return process.

9. Exchanges

If you would like to exchange a gas grill or another product, please contact USA Loom to discuss the available options. Exchanges depend on product availability and approval under our applicable policies.

10. Shipping Information

USA Loom offers free shipping on orders.

Our estimated delivery schedule is:

  • Handling time: 1–2 business days.

  • Transit time: 3–5 business days.

  • Total estimated delivery time: 5–8 business days.

Delivery times are estimates and may vary depending on the delivery destination and carrier.

11. Exceptions and Consumer Rights

Certain products or situations may require additional review based on their condition, safety requirements, or applicable legal restrictions. Any restrictions will be applied in accordance with applicable consumer protection laws.

Nothing in this policy is intended to limit rights that customers may have under applicable law.

12. Changes to This Policy

USA Loom reserves the right to update or revise this Return and Refund Policy when necessary. Updates will be published on this page, along with the applicable effective date.

We encourage customers to review this policy before placing an order.

13. Contact Us

If you have questions about returns, refunds, or exchanges, please contact USA Loom using the details below.

Trade Name: USA Loom

Phone Number: +1 816-921-8000

Email: support@usaloomgmail.com

Business Address: 1 Royal Way, Kansas City, MO 64129, United States

At USA Loom, we appreciate your trust and are committed to making your shopping experience as clear and convenient as possible. Thank you for choosing USA Loom for your outdoor grilling needs.