Terms of service

1. Overview

Welcome to USA Loom. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to USA Loom. We operate this online store to provide customers with gas grills and outdoor cooking products.

By accessing our website or purchasing products from USA Loom, you agree to these Terms of Service and any policies referenced on this page. If you do not agree to these terms, please do not use our website.

2. Online Store Eligibility

By using USA Loom, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you. If you use our website on behalf of another person or business, you confirm that you have the authority to accept these terms on their behalf.

You agree to use our website only for lawful purposes.

3. Products and Descriptions

USA Loom specializes in gas grills and outdoor cooking products. We make reasonable efforts to display product descriptions, images, features, and other information accurately.

However, colors and appearances may vary depending on your device or screen settings. Product availability, specifications, and prices may change without prior notice, subject to applicable law.

Customers should review product descriptions and safety instructions carefully before purchasing or using a gas grill.

4. Orders and Order Acceptance

When you place an order with USA Loom, you agree to provide accurate, complete, and current contact and delivery information.

We reserve the right to review, refuse, or cancel an order where reasonably necessary, including in cases involving suspected fraud, incorrect pricing, product unavailability, or inaccurate order information. Where an order is canceled after payment has been collected, any applicable refund will be handled in accordance with our Refund Policy and applicable law.

Order submission does not guarantee acceptance until the order has been confirmed.

5. Prices and Payment Terms

All product prices are displayed on our website at the time of purchase and are subject to change as permitted by law.

USA Loom currently accepts Cash on Delivery (COD) only. Customers are required to pay for their order when it is delivered.

We do not currently offer credit card, debit card, digital wallet, or online bank transfer payments through our store.

Please review your order details before completing checkout.

6. Shipping and Delivery

USA Loom provides free shipping on orders under our free shipping policy.

Our estimated delivery schedule is:

  • Order handling: 1–2 business days.

  • Transit time: 3–5 business days.

  • Total estimated delivery time: 5–8 business days.

Delivery times are estimates and may vary because of carrier delays, weather, destination, or other circumstances beyond our reasonable control.

For additional information, please review our Shipping Policy.

7. Returns and Refunds

USA Loom offers free returns and refunds within 14 business days, subject to the conditions outlined in our Return and Refund Policy.

Once a refund is approved, processing generally takes 3 days. The time required for any refund to reach the customer may vary depending on the applicable arrangements.

Please contact our customer support team before returning a product so we can provide the appropriate instructions.

Nothing in these terms limits any mandatory consumer rights under applicable law.

8. Product Safety and Proper Use

Customers are responsible for using gas grills according to the manufacturer's instructions and applicable safety requirements.

For your safety:

  • Read all product instructions before installation or use.

  • Use gas grills only in locations and conditions permitted by the manufacturer.

  • Maintain adequate ventilation and keep grills away from enclosed spaces when required by the instructions.

  • Inspect gas connections and follow appropriate safety procedures.

  • Keep children and pets away from hot grilling equipment.

USA Loom is not responsible for damage or injury caused by improper installation, misuse, unauthorized modification, or failure to follow the manufacturer's safety instructions, to the extent permitted by applicable law.

9. Intellectual Property

All website content associated with USA Loom, including text, graphics, logos, design elements, and original images, is owned by or licensed to us unless otherwise stated.

You may not reproduce, distribute, modify, or commercially use our protected content without prior written permission, except where permitted by law.

10. Prohibited Activities

When using the USA Loom website, you agree not to:

  • Violate applicable laws or regulations.

  • Submit false, misleading, or fraudulent order information.

  • Attempt to interfere with the security or operation of our website.

  • Upload malicious code or engage in unauthorized access.

  • Copy or misuse website content in violation of applicable rights.

  • Use our website to engage in fraudulent or harmful activities.

We may restrict access to our website where reasonably necessary to protect our customers, business, and systems, subject to applicable law.

11. Third-Party Services and Links

Our website may include services, integrations, or links provided by third parties. These services may be subject to separate terms and privacy policies.

USA Loom does not control all third-party services and is not responsible for their independent practices, except where responsibility cannot legally be excluded.

12. Privacy

Your use of USA Loom is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

By using our website, you acknowledge that personal information will be handled as described in that policy and in accordance with applicable privacy laws.

13. Limitation of Liability

To the extent permitted by applicable law, USA Loom will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms of Service excludes or limits liability that cannot lawfully be excluded or limited, including any applicable statutory consumer rights.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold USA Loom harmless from third-party claims, liabilities, and reasonable expenses arising directly from your unlawful use of our website or your material violation of these terms.

This section does not apply to the extent a claim results from our own unlawful conduct or liability that cannot legally be excluded.

15. Changes to These Terms

USA Loom may revise these Terms of Service from time to time to reflect changes in our business operations, website features, or legal requirements.

Updates will be posted on this page with a revised effective date. Your continued use of the website after updated terms become effective will be subject to those terms, to the extent permitted by applicable law.

16. Governing Law

These Terms of Service are subject to the applicable laws governing the business and the transaction, without limiting any mandatory consumer protections that apply in the customer's jurisdiction.

Any dispute will be handled by a court or other competent authority with jurisdiction under applicable law.

17. Contact Information

If you have any questions about these Terms of Service, please contact USA Loom using the information below.

Trade Name: USA Loom

Phone Number: +1 816-921-8000

Email: support@usaloomgmail.com

Business Address: 1 Royal Way, Kansas City, MO 64129, United States

Thank you for choosing USA Loom. We appreciate your trust and look forward to helping you find gas grills and outdoor cooking products for your needs.